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Job Summary

We require a Customer Service Call Controller for our busy National Control Centre in West Drayton. Working as part of a team, you will have good customer service skills, a good telephone manner and be PC literate with word and excel. A working knowledge of SAP would be an advantage.

Key Responsibilities

You will be receiving calls from customers.

Dealing with all enquiries.
Booking jobs onto the in-house computer system.
Liaising with our Branch network to complete bookings, so a sound geographical knowledge of the UK would be an advantage.

This is a high profile and very busy team that manage prestigious national contracts, so an attention to detail and the ability to work in a busy environment is essential.

Essential

Good Customer Service skills that involve daily customer contact at times under extreme pressure.

Good Operational and S.O.P. (Standard Operating Procedures) compliance always, meeting, and exceeding customer requirements and expectations.
Working knowledge of Microsoft Office
A working knowledge of SAP would be an advantage, but not essential.

Previous experience is an advantage, but we will consider candidates with applicable transferable skills who could be trained for the role.

Working Pattern: 40 Hours per week - Monday to Friday